Política de envío

Shipping Policy

Effective Date: June 22, 2026

1. Introduction

At Summit Source USA LLC, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, summitsourceusa.com.

2. Shipping Destinations

Countries We Ship To:

  • United States

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping: United States

  • Standard Shipping policy: Free shipping on all orders within the continental United States. 

4. Order Processing Time

Handling Time:
Orders are processed with a handling time of 1 to 2 days. Orders are fulfilled Monday through Friday, excluding holidays.

Order Cut-Off Time:
The order cut-off time is 5:00 PM Central Time. Orders placed after this time will begin processing the same day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Transit Time: 3 to 5 days for standard parcel orders. Orders are shipped Monday through Friday.
  • Total Delivery Time: Estimated 4–7 business days for standard parcel items.

Heavy & Oversized Equipment (LTL Freight):
Heavy machinery, large equipment, and oversized items (including generators, freeze dryers, log splitters, and trailer dollies) are shipped via LTL (Less-Than-Truckload) freight.

  • Estimated Delivery: 7–15 business days after processing.
  • Delivery Type: Curbside delivery to the nearest accessible location. Inside delivery is not included.
  • Liftgate Service: If you require a liftgate for residential delivery, please contact us at support@summitsourceusa.com or call (888) 608-7866 before placing your order. Additional liftgate fees may apply.
  • Customer Responsibility: Customers are responsible for ensuring they have adequate means to unload heavy equipment upon delivery.

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or other unforeseen circumstances.

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.

  • Domestic Carriers: USPS, UPS, FedEx
  • LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, and others.

Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing:

  • Tracking Number
  • Carrier Name
  • Link to Track Your Package

How to Track Your Order:
Visit summitsourceusa.com or the carrier's website and enter your tracking number to view the status and estimated delivery date.

Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service team at support@summitsourceusa.com or (888) 608-7866.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at support@summitsourceusa.com or (888) 608-7866.

Lost Packages:
If your tracking information indicates your package was delivered but you have not received it:

  • Verify the shipping address provided.
  • Check with neighbors or building management.
  • Contact us for further assistance.

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

  • Take photos of the damaged packaging and items.
  • Contact us within 30 days at support@summitsourceusa.com.
  • Damaged items are eligible for a full refund or replacement, with return shipping covered by us.

Freight Inspection — Important:
Please inspect all freight shipments carefully before signing the Bill of Lading (BOL). If damage is visible, note it clearly on the BOL before the driver leaves. Failure to note damage at delivery may affect your ability to file an insurance claim.

Resolution:
We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:
If any items are missing from your order:

  • Contact us within 30 days of receiving your package.
  • Provide your order number and details of the missing item(s).

Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:
Returns are accepted within 30 days of receiving your order. We accept returns for both defective and non-defective products.

Conditions for Returns:

  • Non-Defective Returns: Items must be unused, undamaged, and in their original packaging.
  • Defective Returns: Items are accepted regardless of condition.
  • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

Return Method & Fees:

  • Returns are processed by mail.
  • The customer is responsible for providing and paying for the return label.
  • There is a 25% restocking fee for change-of-mind returns.
  • There is no restocking fee for defective or damaged goods.

Refunds:

  • Refund processing time is 7 days after receiving the returned item.
  • Refunds will be issued to the original payment method.

11. Incorrect Address

Address Accuracy:
Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment.
  • Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@summitsourceusa.com
  • Customer Service Phone: (888) 608-7866
  • Company Address:
    Summit Source USA LLC
    3000 S Hulen St., Suite 124-696
    Fort Worth, TX 76109
    United States

Our customer service team is available Monday through Friday, 9 AM to 5 PM CT.

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